Internet/Wi-Fi/Computer Use Policy

Addendum # 3 to the Library Service Policy

The Hawkins County Library System is committed to its role in serving the information needs of all its citizens.  The internet is another resource to provide the community with access to information and materials not physically available in the library.  Patrons should be aware that not all sources on the internet provide information that is accurate, complete, current, legal, or philosophically acceptable to all citizens.  Some information on the internet may not meet the library’s collection development standards.

PROCEDURES:  To use a desktop computer, ask for a PIN.  For Library owned Laptops and other electronic devices, refer to the Laptop/Portable Electronic Device Policy.  All those who use library owned equipment as well as all who use their personal equipment to access the internet, must read and accept the agreement on the computer screen. A flash drive may be used to save your work.  Library Staff will determine if other devices may be used on Library computers.  When your session ends the computer is automatically wiped clean.

TIME LIMITS:  Library Desktops-Sixty (60) minutes per session, if others are waiting for access.  If you require additional time, you must notify staff before you begin your session, or no later than ten (10) minutes before your time is up.  The computer automatically disconnects when the session ends.

Library Laptops (In Library Use)- Four (4) hours per session.  Time may be extended at the discretion of the staff.

Library Portable Electronic Devices (In Library Use)- Four (4) hours per Session unless the device has a built in time limit.

Wi-Fi on Personal Devices- Two (2) hours per session.  The library reserves the right to disconnect any device as needed to provide all patrons the opportunity to access the wireless connection.

FILTERS:  Because the Hawkins County Library System accepts E-Rate discounts and LSTA Funding, it is required to comply with the Children’s Internet Protection Act (CIPA). (TCA 39-17-911).  Specifically, the Hawkins County Library System uses filters on all its computers and on its Wi-Fi access to prevent access by minors to pornographic and inappropriate material that may be harmful to them.  Individuals 17 years old or older may request that the filter on a library computer be turned off.  However, all computer users should be aware that since the computer screens are visible to others, they cannot be considered private.  The library makes no claim that its filtering software is foolproof.  The library will have no liability for damages relating to the operation or failure of the filtering software.

 SAFETY AND SECURITY:  The library’s Wi-Fi connection is not secure.   Patrons using their personal devices to access the library’s Wi-Fi connection are responsible for installing virus protection, firewalls, or other measure to protect their personal information.  The risks involved in using a public wireless connection include hacking, viruses, worms, malware and identity theft.  The library is not responsible for any damage, loss, or theft that may occur as a result of your use of the library’s internet and /or wireless access.

All internet users should educate themselves on measures to safeguard their personal information and privacy on the internet.  The library has materials available to assist you in the safe use of the internet.  Staff will also help you search on-line for up-to-date information on internet safety and security measures.

You must keep your personal devices with you at all times.  Library staff are not responsible for the safety of your equipment. Parents or legal guardians of juveniles, not the library staff, are responsible for their children’s use of the internet.  The library encourages them to educate their children on safety when using electronic mail, chat rooms, social media sites, Skype, and other forms of electronic communications.  The library will have educational materials available and from time to time will offer programs on internet safety.  Parents or guardians are encouraged to supervise their children’s internet sessions.

UNACCEPTABLE USE:  Those who use the library’s internet connections, computers and devices, both adults and minors, are prohibited from: (a) unauthorized access, or “hacking” (b) unauthorized disclosure, use and dissemination of personal information regarding minors (c) viewing pornographic, violent or hate sites or any site that teaches or promotes illegal activity (d) using library equipment and internet connections to commit illegal activities (e) violation of computer system security, software licensing agreements or network usage policies and regulations (f) damaging or altering hardware or software (g) activities that disrupt library patrons or staff.

PRINTING:  Black and white printing is available from the library’s desktop and laptop computers.  Please ask staff to turn on the printer if you are printing from the library’s laptop.  If you wish to print from your personal device, you must save your work to a flash drive.  Staff will then be able to print it for you.  If you wish to print in color, you must also save your work to a flash drive and ask staff to print it.

TROUBLESHOOTING PERSONAL DEVICES:  Library staff cannot provide technical assistance in configuring your device.  Please refer to your device’s documentation for details on how to use it and how to access wireless.

COMPLIANCE: Library staff reserves the right to ensure compliance with this policy.  Customers violating the policy shall be prohibited from future access to the computers and /or internet.


Adopted by the Hawkins County Library system Board of Trustees March 2, 2015.

Revised June 19, 2017